DELIVERY & RETURNS
I will do my utmost to get your delivery to you as quickly as possible. I aim to package and post all orders within 48 hours, and from there you should receive you order within 3-5 working days.
Standard delivery is £2.99 per order and is via Hermes. Orders over £75 will be delivered free of charge via Hermes.
If you need your order quicker please email me and I will advise you of available Royal Mail 1st class SignedFor or Special Delivery charges. The cost for this will depend on the weight of your order and the service you require.
All wrapping papers will be rolled and posted in poster tubes to avoid creasing the lovely paper.
I am sure you will be delighted with your purchase, but if for whatever reason you are not completely satisfied then please return the item(s) within 7 days of receipt in an unused and unopened condition for a full product refund or replacement. Liquorice products will only be refunded if in an unopened and complete condition.
I would suggest that you check your order on receipt of delivery. If there are any breakages, defects or discrepancies please notify me within 72 hours. I am unable to replace or refund any items if not notified within this time.
Your return(s) and its contents are your responsibility until delivered, I therefore recommend that you send the goods by registered post. Please note I do not refund postage charges on returned goods, unless of course if the item is faulty, in which case I will happily exchange or refund you the full amount including delivery. Refunds will be made via your original method of payment.
Please contact me at firstname.lastname@example.org to notify me if your wish to return an item(s).
HOW TO RETURN AN ITEM
If you would like to make a return, please follow the 3 simple steps below.
- Please let me know that you would like to make a return by emailing me at email@example.com, please note that this has to be within 7 days of receiving your delivery.
- Please pack and return your item in its original unused, unopened (and unconsumed!) condition along with a note with your name and order number inside the packaging, within 7 days of receiving your delivery.
- I will advise you of the return address when you notify me of your intension to return an item.
I will aim to refund you within 3 days of receiving your return. Refunds will be made via PayPal to the payment cards/account used for the original order.
Items must be returned in their original, unused and unopened condition. Items not returned in their original packaging will not be refunded.
You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. I am unable to refund you for your postage costs unless the item is faulty in which case you will receive a full refund including your postage costs.
When posting your item back, I would recommend that you obtain proof of postage for your return. I cannot accept responsible for items lost or damaged in transit.
You may return any uncut / undamaged rolls of wrapping paper. Any cut or damaged rolls of wrapping paper returned will not be refunded.