If you need assistance or have any questions about any products before you purchase please contact me at

Once an order is placed, a confirmation email will be sent to the email address you provided on your order. If you have not received a confirmation email, it is likely that the email was sorted to your junk mail or spam folder. If you find no confirmation email in your inbox, junk mail or spam folder, it is likely that an error has occurred and I would advise you to contact me at to confirm your order.

Please read your email confirmation to ensure the items you ordered are correct. Please contact me if you find any errors or if the information is unclear.


  • All Items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify me within 72 hours. I am unable to replace or refund any items if not notified within this time.
  • Items must be returned in their original, unused and unopened condition. Items not returned in their original packaging will not be refunded.
  • You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will unfortunately not be refunded.
  • The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. I am unable to refund you for your postage costs unless the item is faulty in which case you will receive a full refund including your postage costs.
  • When posting your item back, I would recommend that you obtain proof of postage for your return. I cannot accept responsible for items lost or damaged in transit.
  • You may return any uncut / undamaged rolls of wrapping paper. Any cut or damaged rolls of wrapping paper returned will not be refunded.

Please read the terms and conditions above carefully before placing an order. When placing an order at PAPIRetc you are accepting all of these terms and conditions. The terms and conditions are subject to amendment. If you have any questions regarding the terms & conditions or if anything is unclear please email me at

Thank you for ready the small prints.


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